Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Tijaratly website at https://tijaratly.com (the “Website”) and any related services, features, or content offered by us.

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Website.

2. About Our Services

Tijaratly is an online retail platform that operates on a dropshipping business model. This means we partner with suppliers (primarily Tijarat.ae) who store, fulfill, and ship products directly to customers. When you place an order through our Website, we forward your order details to our suppliers, who then process and ship your order.

3. Account Registration

When you create an account with us, you must provide accurate, current, and complete information. You are responsible for safeguarding your account credentials and for any activity that occurs under your account. You must notify us immediately of any breach of security or unauthorized use of your account.

4. Products and Pricing

4.1 Product Information

We strive to display products and their features accurately on our Website. However, the actual colors, dimensions, and details you see on your screen may vary depending on your computer or mobile device settings. We do not guarantee that the display of any product on our Website will be accurate or complete.

4.2 Pricing and Availability

All prices are listed in UAE Dirhams (AED) and are inclusive of VAT where applicable. We reserve the right to modify prices for products at any time without notice. Products are subject to availability, and we reserve the right to discontinue any product at any time.

In the event a product is listed at an incorrect price due to typographical, system, or other error, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price.

4.3 Special Offers and Promotions

Special offers and promotions may be made available from time to time and are subject to their own specific terms and conditions, which will be communicated at the time of the offer.

5. Orders and Payments

5.1 Order Acceptance

Your order through the Website is an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including but not limited to product unavailability, errors in pricing or product information, or concerns about fraudulent activity.

5.2 Payment Methods

For orders within the UAE, we only offer Cash on Delivery (COD) as a payment option. You agree to have the full payment amount available at the time of delivery. If payment cannot be collected upon delivery, the order may be returned, and additional fees may apply.

6. Shipping and Delivery

6.1 Delivery Areas

We currently offer shipping to addresses within the United Arab Emirates. Delivery timeframes are estimates only and may vary based on your location and other factors.

6.2 Shipping Fees

Shipping costs, if applicable, will be displayed during the checkout process. We may offer free shipping on orders over a certain amount, as specified on the Website.

6.3 Delivery Issues

We are not responsible for delays in delivery due to customs processing, local delivery services, weather conditions, or other circumstances beyond our reasonable control. You are responsible for providing accurate shipping information, and we are not liable for deliveries to incorrect addresses provided by you.

7. Returns and Refunds

7.1 Return Policy

You may return products purchased from our Website within 14 days of delivery, provided that the products are in their original condition, unused, and with all original packaging and tags attached. Certain products may be excluded from returns for hygiene or other reasons, as indicated in their product descriptions.

7.2 Refund Process

Once we receive and inspect the returned item, we will notify you about the status of your refund. If approved, your refund will be processed using your original payment method. Refunds may take 5-10 business days to appear on your account, depending on your payment provider.

7.3 Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receipt with photos of the damaged product and packaging. We will arrange for a replacement or refund at our discretion.

8. Intellectual Property

All content on our Website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Tijaratly or our suppliers and is protected by UAE and international copyright laws. You may not use, reproduce, distribute, or create derivative works from any content on our Website without our express written permission.

9. User Conduct

When using our Website, you agree not to:

• Use the Website in any way that violates applicable laws or regulations
• Engage in any activity that could disable, overburden, or impair the Website’s functionality
• Use any robot, spider, or other automated device to access the Website
• Attempt to gain unauthorized access to secure areas of the Website
• Submit false or misleading information
• Impersonate any person or entity

10. Limitation of Liability

To the maximum extent permitted by applicable law, Tijaratly, its officers, directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Website
• Any conduct or content of any third party on the Website
• Any content obtained from the Website
• Unauthorized access, use, or alteration of your transmissions or content

Our total liability to you for any claims arising from or related to the Website or these Terms shall not exceed the amount paid by you to us for products purchased through the Website during the six months preceding the claim.

11. Disclaimers

The Website and products are provided on an “as is” and “as available” basis without any warranties of any kind, either express or implied. We do not warrant that the Website will be uninterrupted or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or other harmful components.

12. Indemnification

You agree to indemnify, defend, and hold harmless Tijaratly, its officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Website.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes to these Terms, we will notify you by posting the revised Terms on the Website with an updated effective date. Your continued use of the Website after such changes constitutes your acceptance of the revised Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, such provision shall be modified, rewritten, or interpreted to accomplish the objectives of such provision to the greatest extent possible, and the remaining provisions shall continue in full force and effect.